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Featured
B2B SAAS
Chronosphere unlocked bigger deals with privacy-sensitive customers by gating sensitive access patterns with Opal.
Company: Chronosphere is a cloud-native observability platform that helps enterprises monitor, manage, and control telemetry at scale while optimizing costs. Chronosphere was founded in 2019, and raised $342.5M.
Challenge: Managing access requests for enhanced troubleshooting became an even higher priority for Chronosphere as the company began to serve more and more security-sensitive industries such as financial services and AI companies that train and serve frontier LLMs.
Solution: Chronosphere adopted Opal to eliminate standing access, automate UARs, set up time-bound access to sensitive resources, and more easily meet compliance requirements like SOC 2 and ISO 27001.
Operating Environment
Identity provider: Okta
Core systems: GCP, GitHub
Workforce: 300 Employees across 3 Continents
Deployment: SaaS
Challenge
As Chronosphere took on more security-sensitive customers, the security team knew they needed to implement a system that facilitates accelerated access to sensitive data in critical support situations, all while maintaining tight access controls.
When AI frontier labs approached Chronosphere for container visibility services, the team knew that sensitive workloads would demand careful access policies. Chronosphere opted to further enhance controls around data access, limiting it only to support and other critical personnel, to proactively improve their security posture. The Chronosphere team ended up closing multiple deals with leading AI labs and other security-sensitive customers.
Goal
Chronosphere wanted an identity security platform that helped their team:
Scope and lock down impersonation access for employees
Unblock deals with AI frontier research labs and financial services institutions
Facilitate access for enhanced troubleshooting requests via Slack; expire access after 24 hours
Opal Solution
Following the principle of least privilege, Chronosphere deployed Opal to reduce and track access to customer data for enhanced support requests, including time-bound and “break-glass” access for on-call support engineers.
Key Results
Accelerated deployment velocity: Engineers now receive production access in minutes instead of hours or days
Least Privilege access to customer data for extended support scenarios: Per company-wide policy, access to customer data is explicitly gated on manager approval, or break-glass access for on-call support engineers
Increased productivity: Mean time to approve or deny access requests decreased by 78%
Strategic Impact
Opal became a key control for SOC 2 Type 2 and ISO 27001 compliance, which was useful for meeting customer governance and security requirements, and for passing vendor audits. In the future, Chronosphere’s security team plans to roll out Opal to more employees—not just to engineers needing access to GitHub repositories and Google Cloud resources, but also members of the GTM team needing Salesforce access, extending Opal’s scope to both technical and non-technical users.
This expansion in identity security scope not only improves Chronosphere’s overall security posture, but also unlocks access to bigger deals with a measurable impact on top line revenue. In sum, Opal enhanced Chronosphere’s ability to achieve Least Privilege, and also supported the growth of Chronosphere’s annualized revenue.
“Opal helped our security team enforce least privilege on customer data, specifically for the application of extended or enhanced customer support scenarios. As we closed business with increasingly security-sensitive customers, we doubled down on the need to track every single elevated session and action. Opal helped us reduce privileged access across the company by 78%”
Jacob Rosenberg
Head of Engineering, Observability Infrastructure, Palo Alto Networks
