Freshservice
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The Opal ↔︎ Freshworks Freshservice Integration
Opal built this integration to help customers answer key access questions and implement least privilege in their Jira SM environments. With this integration, teams will be able to:
Quickly set up and connect Opal ↔︎ Freshservice
Import and sync Freshservice resources into Opal
Manage which users have access to Freshservice Service Requests
Perform a User Access Review (UAR) on users with direct access to Freshservice entities
Empower end users throughout the company to request JIT access to Freshservice entities
Delegate access review and approval decisions to appropriate teams that have context around the data
Key Benefits
Simplify access: At a glance, administrators can understand which users have access to Freshservice entities and assess their security posture.
Reduce Risk: Quickly remediate on roles that are overprovisioned. For resources that contain PII or extra sensitive data, customers can easily remove users who do not require access or convert long standing to JIT access.
Enable self-service: Employees across the organization can self-service and request time-bound access to Freshservice entities, granting them the appropriate access they need for their job. Administrators can customize request configurations and approval workflows to ensure only the necessary access gets granted.
You can learn how to secure your Freshworks Freshservice account with Opal by reading our documentation.
